Frequently Asked Questions
Everything you need to know about shopping with Better Home.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 2-3 business days. Larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners to ensure they reach you in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services for large furniture items?
Yes, we offer professional assembly services at checkout for an additional fee. Our team will deliver, unpack, and assemble your furniture in the room of your choice, as well as remove all packaging materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your Better Home account and visiting the 'Order History' section.
Are your products covered by a warranty?
Yes, all Better Home furniture comes with a standard one-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains or damage at the time of purchase.